Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

On hold to O2 for 4 hours?!?!?!?

I’ve been waiting to get through to someone on the phone for 3 hours and 52 minutes… last week I was on hold for 2 hours 5 minutes. Yesterday I was on hold for 1 hour 50 minutes. I cannot get through to anyone?! I’ve tried calling at 8am, mid day and...

Resolved! top up

hello i have topped up my balance to pay my monthly tariff but it is only saying i can use mu card when i have 10£ in my balance can you help please

New sim

More info (Highlight to read)Why do I have to wait for my new sim card to come and then have to ring 02 back again to ask to keep my same number from 02 why couldn't it be done all at once when I rang customer services?Why do I have to wait for my ne...

Can't process bank payment

I came over to O2 thinking the customer service couldn't be worse than EE. hold my hat. I have just put the SIM card in this morning and downloaded the app. When I try putting £10 onto my account it comes back saying "Can't process " There is NOTHING...

Resolved! Order with no updates?

so confused. Bought my pay as you go phone on Thursday, no updates at all since about the application or the delivery. I also paid an extra £8.99 for delivery on Saturday but nothing. Tried calling and contacting both with no answers. How long does t...

Resolved! contact numbers

How to contact O2 from my mobile, thank you

O2network not showing on my phone

HiMy phone is a pay and Go, & i noticed that where it should say what the network is (in this case o2) the only thing that is showing is my main house internetHow do i change it so it is saying 02 There is nothing in the settings except network - whe...

Classic Pay as You Go - Need travel bolt on but with Data

Hi, a question for my folks.They are on a Classic Pay as you go SIM, so no rolling monthly payments. They are travelling to USA/Florida in the summer and need a data connection to receive accommodation updates on route. Whilst I can see they can add ...

Resolved! Top up with overseas address on debit card

We moved overseas but still have a UK based bank account and debit card. The address on record with the bank is our overseas address. Debit card is not blocked.But if I try to top up my O2 PAYG Sim card, the web form and also the 4444 service does no...

Resolved! Swapping from Tesco to O2 but I want to keep my Tesco number

I have taken my Tesco SIM out of my dual SIM phone. I want to access my details to delete my Tesco contact number. It sending verification msgs to the Tesco number which I'm no longer using as I don't want to be charged for 2 mobiles

O2

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