Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Age verification

How do I verify my age? I don’t have a credit card and sick of not being able to access 18+ sites

Hancook by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! £5 Big Bundle

I made a topup of £10 and used £5 for my Big Bundle. I made a mistake and spent 45p thus I'm left with £4.55. Is there any way to add 45p? Or somehow straighten this out? Will the £4.55 always stay stuck if I don't make any more mistakes?Can I withdr...

glow32 by Level 1: Joiner
  • 4 replies
  • 0 kudos


Do 02 still lend £1 cant find an option

Casey2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

only wifi, no phone calls?

Hey there,well got an issue with my pay-as-you-go card.Bought that one on amazon and got it activated.So Wifi works just fine...but no calls available.I cant call anyone - doesn´t even get me a ring tone, just a message "call ended".only worked for o...

PAYG - Switching to nano SIM and keeping number

Hi all,I hope you are well!My auntie has a PAYG SIM and has recently bought a new phone but she needs a nano SIM card (she only has a standard SIM card at the moment). She would like to keep her number.How can she get a nano SIM card and what process...

tripleb58 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Porting number out without activate the sim

Hi, all. I got a PAYG number, and it hasn't been activated. But I have the PAC code already, and prepare to port this number out, Is that Ok? Any chance to loose my number during porting? Thanks.

mei by Level 1: Joiner
  • 5 replies
  • 0 kudos

Calls not working while in roaming

I have a really strange problem.I switched to pay as you go mid November and everything was working, calls and mobile data.One week ago, on Nov 30th, I travelled to Portugal and when I landed, the SIM card registered on Portuguese network and immedia...

Helder by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! "No Service" for my SIM Card

I have a SIM card is under "Pay As You Go". I haven't used it around 10 months, and I just noticed there's no network and showing "NO SERVICE", I tried to make a call but not working. Is my number invalid now? I'm currently not in UK, is there any wa...

Kimi by Level 1: Joiner
  • 4 replies
  • 0 kudos

I topped up my phone but it still says £0.00

I keep getting messages that I have £0.00 on my phone even though I topped up £10.00 yesterday and haven't used one bit of data or any calls. I see it has gone out in my bank account so where is my money? Webchat were useless as they say they can do ...

Koszmar by Level 1: Joiner
  • 3 replies
  • 0 kudos

What should I chose Pay As You Go or SIM only contract?

Hi, I wanted to join the network and I was thinking to choose a SIM only contract for £10 which gives unlimited minutes and 5GB of data, but then I noticed that you have an even better offer for £10 in the Pay As You Go section: unlimited minutes and...

Jan5 by Level 1: Joiner
  • 9 replies
  • 0 kudos