Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Data allowance showing as being used within a day as soon as monthly top up goes through

Hi all, I have only been with o2 since July and when in the UK and my top up goes through it shows that I have used between 19gb - 20 gb of data in one day!! I only have 25gb data allowance each month and got that because of previous usage history so...

Resolved! Top up

It’s not accepting my payment for topping up

Cancel a direct debit

I want to cancel a monthly payment to this number:xxxxxxxxxxx because I don't use it anymore. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Can't top up/Sim gone missing

I have a pay monthly account and a payg simThe Sim is not in a phone but a heater which I control with text messages. In order to top it up I had it linked to my pay monthly acc so I could log in and top it up online. On Fri it showed around £13 cred...

Resolved! Lost my sim but want to keep my phone number

I lost my sim and I would like to have the replacement.

Resolved! Cancelled new contract and phone

Resolved! top up a sim

I have a sim in my gate which needs a top upThere doesn't seem to be a space where I can enter the number to be topped upHave done many times before but can't today

topping up another phone

cant talk to a person or even work out how ot get through to complaini want 1. be able to top up my eldery parents pay as you go accounts 2 get a top card [ credit card type as these were bot in their sim card packages 3 speak to a human i have waste...

check my account number

Hello

Nokia 800 Tough Roaming Not Working Properly

I have a Nokia 800 Tough purchased in the UK and an O2 Nano SIM. My plan is Classic Pay and Go. I am currently in Portugal and roaming isn't working properly. It is connected to a network (MEO) and has full signal. Next to the signal bar is a 'r' to ...

O2

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