Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos


I got a message from O2 saying that if I renew my bundle before a certain date then I’ll get £5 extra credit. So I did. Got a message from them that they’ll give it to me in 24 hours but I still haven’t received it. What should I do?

Fahida by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Additional SIM card

I have just replaced my Samsung J3 (2017) with a new iPhone SE. I'd like to be able to use both. Is it possible to get another SIM card with the same number to accomplish this ??

Majestic by Level 1: Joiner
  • 2 replies
  • 0 kudos

Top up

why when I try to top does the site not recognise the renewal date on my credit card

oldboy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Can't get PAC code, new PAYG customer

Hi,I ported my old number across to O2 and got a new PAYG sim.... Having received a few calls I'm not too happy with the network coverage and decided to go back to three rather then top up and waste my money.Now I've tried texting to get my pac code ...

T_Malik by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Number change

I want to change my number but I can’t get through 202 to change it

Shaun1989 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 4G Dongle advice

Hi, I'd really appreciate some advice - I've been going crazy attempting to talk to a human at O2 all day long. Unless I'm missing something, it seems it's just not possible currently unless you are already a customer, and my local O2 shop is not ope...

Pay as you go number

hiya i use to have 2 numbers with you 1as a contact ( 0759xxxxxxxx ) and the other as pay as you go 0771xxxxxx . i have transfer my contact number to virgin over the years but still kept my pay as you number with you ..I have lostor misplace my pay a...

JBTAM100X by Level 1: Joiner
  • 1 replies
  • 0 kudos


Despite registering and using two different cards for online topup, payments have stopped processing on both cards, why is this?

Andy18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim not provisioned

Hi, so I bought a pay as you go O2 sim for my phone, at the moment it's saying 'sim not provisioned' I can't receive any calls\texts or make any, I'm aware that I possibly need to activate my sim, but the problem is I cant receive the online security...

Amelia4 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! not recieving texts

been having problems as no one can recieve my texts and l can`t recive there and been told there is no fault can anyone help