Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New Pay as you Go Tariff/Phone

I am already an O2 customer and do not wish to make any changes to my own account, however I would like to purchase a phone and a pay as you go sim for my daughter. It will be her first phone. I am unsure how to go about making this purchase without ...

Resolved! 4g sim

I have just received a new sim from O2. The number on the sim doesn't mention 4g, and my Samsung phone doesn't show 4g anywhere on the status bar. How can I tell if the sim (and my Pay as You G tariff) are 4G?Jass.

Resolved! Top up error

I topped up twice in the same day, but the balance wasn't correct!

Resolved! roaming

Can I roam on [personal details removed]

Resolved! Data abroad

I am going abroad on holiday in July, my data never seems to work away, can you help?

Wait time for pay as you go an absolute joke

Anybody else had trouble activating SIM with a rolling plan? Currently on wait to speak to an advisor, 1hr 5 mins. Fully losing the will to live when it should just be an easy pop the SIM in and top up!

Resolved! can i get my old number back?

hi ive just switched to pay as you go but number has changed can i get my old back?

Resolved! I topped up 100£ and in less then a week the money disappeared

Hello I’m in dubai before I leave UK on Friday I topped up £100 today I checked my balance it’s zero I have closed my data and I am not doing any phone calls

Resolved! I've just changed to a £10 rolling big bundle and topped up £10 but it's not showing on my account

I've just changed to a £10 rolling big bundle and topped up £10 but it's not showing on my account and the £10 credit had been taken from my account but it's still showing I'm on my old tariff. Why and how long does it take to change because I need t...

Lost credit

Hi, bought a new phone with a £10 top up put new SIM in phone and it obviously took the credit then I swapped new number for old number now saying no balance. Why?

O2

Forum Posts