Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Refund

Hi I have changed from pay as you go to A rolling plan today 10/6/24 my account was in credit of over £10 today can I get a refund of this as my rolling plan is £10thank you hopefully you can help

Changing number

I have put a request in to change numbers but number has not been changed

Resolved! Rolling plan

Restart tariff early

Resolved! Hi New Payg

HiI have just taken out new rolling contract And have ported my number to O2.My O2 app is asking for the temporary number to log in.Any advice would be appreciated Regards

Resolved! Cancelling Disney Extra

I am getting the error when i try to cancel my o2 extra saying i can only edit this extra once in each billing period. I change my disney extra from premium to standard in last months billing period, however i am now in a new billing period and the s...

Resolved! tariff

I have £10 in my account, I want to take the £10 monthly rate, why does it make me pay again with the card if I already have the money in my account, could I use the balance of the £10 I currently have in my account?

Resolved! O2 Roaming abroad (PAYG)

I'm going to Portugal tomorrow and I just paid for a 25GB PAYG sim. Do I need to turn roaming on in settings (Samsung) since I can't access the app for now? Or can I just use my data without having to do that?

need an esim

I don't want a physical SIM, but I come to the UK for 6 months every 6 months and would like to get a rolling 30 days 6 months e-sim, I am surprised I cannot obtain on the main website.

Resolved! Tarrif

I’m trying to buy my £20 rolling plan tarrif with my £20 balance but it’s not letting me it’s telling me to enter card details even though I have enough in my balance to pay it

Topup history?

So my wife tried to top up my phone via her PayPal, sent £30 which never came through to my o2 account, she is in the process of disputing that with PayPal but I wondered if I can get a copy of my top-up history (pay as you go) for just the last coup...

O2

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