Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! MyO2 app

Hi I changed my monthly contract on pay as you go with my old number but when I open my app there is a new number and I have a problem to top up and I can't check my balance.

Alice82 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! topping up

i topped up £10 on my phone yesterday, just tried using my 4g but it’s not working?

hb4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spam texts daily

Every day from 6:30am and night until about 11pm (when I'm asleep) and through the day, I'm receiving text messages about receiving a new voicemail. I don't even have voicemail on my phone. I report it as spam, but they just use a different number!!!...

Kim39 by Level 1: Joiner
  • 5 replies
  • 0 kudos

not accepting my card to top up

I have tried now for three weeks to top up my mobile phone on pay as you go. Each time a message says "uable to take payment" There is no problem with the card as I use it all the time. They keep telling me to top up but some how the system does not ...

AGL by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Leaving O2

Unfortunately I have an old mobile which I now no longer use so I want to cancel my SIM.I have been online to try and do that but it seems I have to contact you. However I have spent a long time trying to find contact details so now have to revert to...

Resolved! Keeping my old number

I have a new pay as you go SIM, the old one is not working, and want to keep my existing number. I only have a basic phone and cannot run the My O2 app. Is there a number I can ring to have this done manually?

Lestergit by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi Please help me, I cannot receive a call, it is going direct to voicemail Thanks

Imad6265 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 4G

Im currently on pay as you go for a £10 bundle including unlimited texts and calls with 6G data and data rollover. However, I haven’t been able to use my data even though I have 3.5k mbs left to till the 28th July and this suddenly stopped working an...

Salaze by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! £5 credit for signup to MyO2 & extra data promo

I registered for myo2 a few days ago and topped up £10 today. How do i claim the £5 credit for MyO2 signup?Also, my bundle deal offers 18GB for 3 months but my allowance is showing the standard 6GB. I read the guide helpfully posted in response to an...

RiRi by Level 1: Joiner
  • 1 replies
  • 0 kudos