Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

SIM card

Hi

Resolved! How do I cancel this pay as you go sim

How do I cancel my pay as you go sim? I’m changing to a different network

Porting to o2 but then again...

If i gave my PAC to o2 at 4.30pm on Friday and decided at 4.45pm on Friday that my current network provider and tariff were overall better, can i stop the transfer before it completes? FYIAt the bottom of the form for transferring your number to o2, ...

My signals poor all the time.

I'm struggling with signal on my phone, so I thought it was my phone because it was a cheap one I bought a while ago. So I've been an bought a new phone and I'm still having the same issue. So I'm guessing the Sims faulty. Is it possible to send one ...

Resolved! Can I receive my bank's OTP text while in India

Can I receive my bank's OTP text message from the UK while I'm in India? I noticed last time that I received some text messages from UK while there.

Insurance

Hi

Resolved! After topping up suddenly balance removed from the account

I topped up my balance of 10 pounds on 25th november. I get a message on 27th november saying 10 pounds have been taken from my account and then a message saying I have only 5 pounds left in my account. I do not know what happened

New O2 pay as you go sim has wrong APN info

HiI just got a new PAYG O2 sim after moving from EE. Mobile data on this has been very eratic. Google services just did not work at all, but the brower did work. This morning the browser stopped working completely with connection reset errors. I can ...

Resolved! PAYG to Contract query

Hi, I have a pay as you go o2 sim, I want to change it to a contract, can I do that but still keep the same sim card? If so please can someone explain how to do it? I'm no where near an o2 shop and am homeless so can't receive a sim in the post.

Resolved! Network unlocking

I have a Alcatel that is networked locked to O2 that I need unlocking O2 are saying it isn't on there system I can't contact them via live chat what more can I do? The phone says it is locked to O2

O2

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