Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 50211 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 25126 Views
  • 19 replies
  • 2 kudos

Resolved! Can’t top up

Hi, I’ve just got a pay as you go sim and it won’t let me top up an initial amount. I have tried several cards on line and on the phone but nothing works. Any suggestions please?

Chris789 by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

I can’t set up wifi calling- reception is bad at home, I have followed the instructions but on pay as you go there is no option to set up wifi/4g calling as an option??

Jfro1 by Level 1: Joiner
  • 355 Views
  • 2 replies
  • 0 kudos

Resolved! Top up refund

I just topped up thinking my rolling plan would automatically renew and it hasn’t. Which took £20. So I’ve had to top up again. I would like my £20 refund as i feel tricked into topping up.

AB28 by Level 1: Joiner
  • 431 Views
  • 4 replies
  • 0 kudos

Resolved! Travelling to China

Hi all, just wondering what you thought was best options as my daughter is travelling around China for 2 weeks and wanted to use her mobile phone in China and back to UK. What are believed to be best options with O2 or another provider and she is tal...

Resolved! Use of data in Spain

CN I use my included data in Spain? I am on a £10 rolling contract

RC4 by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Resolved! Receiving Phone calls while in Saudi Arabia

Hi,I am expecting a phone call to be made through my UK number. The call might last up to 60 minutes. I have 3 questions, please:-1. As far as O2 is concerned, to ensure that my mobile rings when the call is received, I must have enough credit. Is th...

Classicus by Level 3: Thinker
  • 881 Views
  • 7 replies
  • 0 kudos

Resolved! Help!

I needed to restart my tariff, I’ve topped up £10 , now it’s asking me to update my bank card which will debit a further £10. Is there anyway my top up balance can be used to restart my tariff. I don’t need to spend £20

Lbart26 by Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Resolved! New sim

I’m returning to the UK after some time in Australia and I’m trying to order a new pay as you go sim. My old UK number is deactivated and I can’t access it, but o2 won’t let me order a sim without a UK number.How do I order a sim?

Resolved! MMS not working

Hello, I am having problems sending MMS picture messages on Pay as You Go.I have a Doro on 2G, my Mum also has a Doro on 2G and I have a Android smartphone on 4G, and all are O2 Pay and Go, but MMS keeps failing and showing 'unable to send' messages....

koala321 by Level 3: Thinker
  • 1254 Views
  • 10 replies
  • 0 kudos

Resolved! Boltons cancel

How to cancel my boltons

Sst by Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos