Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 51661 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26137 Views
  • 19 replies
  • 2 kudos

urgent please!

I cant seem to reach customer service via website or email! i am abroad and my number is not working! help, is there a customer service number to speak to an agent? or a working email?

Dee_Gray2 by Level 1: Joiner
  • 252 Views
  • 2 replies
  • 0 kudos

Reset password

I am trying to reset my password but it's saying I have to wait 48 hours to use it

Nothing by Level 1: Joiner
  • 256 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Fraud Contact Number

Hi,My mum has been a victim of fraud and is being contacted by the O2 fraud team tomorrow morning.However, she is vary of picking up to unknown numbers in case it is one of the scammers trying to get in contact. Does anyone have the number for the fr...

Resolved! O2 text offers

I have 2 phones on my app, 1 of them gets text offers from o2 offering data bundles etc, yet the other does not. Can you tell me how to ACTIVATE the o2 offers on my other phone?, so that I can start receiving them

egt by Level 1: Joiner
  • 331 Views
  • 2 replies
  • 0 kudos

Resolved! Virgin to O2 Sim Swap

Hi everyone I had a phone call from O2 saying that they had to change my Virgin SIM card over to O2. They said I would receive my new SIM card on Monday after 6pm. However, I noticed that my current SIM has been deactivated and has no service and I c...

Top up

Hi I ran out of credit my plan doesn’t renew until the 10th so topped up it didn’t renew to tariff and it’s taken £2.00 from my balance

Lisa01 by Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Rewards Amazon voucher not arrived in email

Hi all,Hoping somebody can help me with this.This morning I redeemed £10.00 credit from my O2 Rewards which went on instantly, I then redeemed a further £10.00 as an Amazon voucher. Having checked my email both Inbox and Junk I find nothing from O2 a...

Mark2109 by Level 1: Joiner
  • 468 Views
  • 2 replies
  • 0 kudos