Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Switching phone from Android to IPhone

I am thinking of changing my current android phone to an iPhone 13 pro...Do I need a new SIM for the iPhone to access 4g/5g? I've heard that some people have had problems by just taking the old SIM and inserting it into the iPhone in that 4g is not s...

Resolved! O2 can't give me PAC code on pay as you go I got a text saying not at this time please help

I've tried to get PAC code on pay as you go but I keep getting text saying not at this time please try later can anyone please help

Resolved! How to check balance from non-O2 phone

My 97 year old Mum has an O2 classic sim in her phone, obviously she has the phone not me. The sim is registered in my name as I got it for her and topped it up originally. As she's in a care home some miles away from me I'm trying to find out if the...

Resolved! Where can I get my PAC number

I want to know how can I get my PAC number in this app, in MY O2

Resolved! data

basically i bought the 15 pound bundle last month and i still had a lot of data left and i would like either a refund or my data back as i want my full moneys worth

Resolved! Son accidentally used data while aboard

Can't speak to anyone. Son accidentally used data while aboard......charged £50 for 50mb. I'm possible to talk with O2. Happy to pay cost price. If not I will just cancel my dd. See you in small claims

Resolved! change from pay as you go

I would like to change my pay as you go to a monthly contract

Resolved! Split Port - Porting Issues from O2 to Lebara

I ported over my O2 PAYG number to Lebara yesterday and by early afternoon I could send and receive texts and make phone calls - All showed with my correct number. However, I'm unable to receive any phone calls on my number. When people call it doesn...

Resolved! change my sim

Hi, I have a pay as you go SIM and want to change to a monthly contract but I want to keep my number, can you help me?

Resolved! Changing tariff

I've just topped up £20 to change my tariff to the £20 big bundle, but its not letting me do it even though i have £20 credit

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