Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

New customer trying to buy a rolling plan

Hi I ordered a sim for the 15 rolling plan topped up trying to add bundle but won't let me log in on app says it takes up to 48 hrs can I do this another way

My device is linked to an old email account

I want to set up an auto top-up but I can't register my number to myo2 as it says the device is linked to another email account. It was initially registered so long ago, Google have since closed that email account so I have no way to sign in and remo...

I would like to top up online but I don't have a British account

I have just arrived in the UK and bought the O2 SIM card. I wanted to top it up online but it does not allow to use any of my foreign cards and I don't have a British account yet. Is there anything I could do to top up my card or any other place wher...

Extra 50gb data not credited

I received two texts from O2 advising that if I renewed my bundle before 31 August I would receive an extra 50gb data. I renewed this morning through the app but data not credited. Please advise.

Top up abroad

Hi, I'm trying to top up my account from Spain and switch to a rolling plan, but have been unable to

Resolved! Pay as you go in Usa

I have recently upgraded my pay as you go tariff from the 10 pounds to the 15 pounds contract as I wanted to uze free roamong data in the USA on my one plus 5. Since I have arrived in the USA not only roaming has not worked once (I have tried to chan...

Resolved! I recently lost my phone and SIM

I recently lost my phone and SIM I do have access to my O2 account on my old phone Is there a way I can get my old phone number back

Resolved! Pay as you go problem

Good afternoon! I think there has been an issue with my account as I am usually paying 10£ a month for my pay as you go rolling plan. This month I was asked to top up three times and now I need to top up again because I have no balance and it says I ...

payment failure

Hi, i used all my rolling plan data and o2 cancelled my rolling plan for a reason i don’t know and now every-time i try to renew my £10 rolling plan it says that the current operation has failed. Today was meant to be the day the £10 was taken out my...

International calls

Have balance of £18 (just added £10) on a pay as you go and want to make international calls to Australia. Can the credit in the balance be used for this?

O2

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