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balance transfer

ice
Level 1: Joiner
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on ‎19-06-2023 08:34

on ‎19-06-2023 08:34

I recently bought a new phone and should have had my number and balance transferred, only the number was transferred how do I get my balance moved too?

 

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MI5
Level 94: Supreme
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on ‎19-06-2023 09:17

on ‎19-06-2023 09:17

@ice 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , or call on 4445, they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ice
Level 1: Joiner
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on ‎20-06-2023 10:45

on ‎20-06-2023 10:45

Thanks MI5, I contacted customer service and got absolutely nowhere, in fact the guy put the phone down on me.   So my balance has disappeared into the ether as they say.  I am sorry I ever had anything to do with O2 they are useless.

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