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Your balance is 0.00 - but I topped up with £20

I was with Virgin but transferred to O2 by asking for a sim with a £10 bundle.  Once installed I topped up with £10 but got a text to say my balance is 0.00.  I topped up again with £10 and again it said I have nil balance.  I have an old O2 phone and it's completely different - can anyone understand or explain why it says my call time balance is 0.00?  


Posts: 86,782
Topics: 729
Registered: ‎14-01-2013

Re: Your balance is 0.00 - but I topped up with £20

[ Edited ]

Not sure there is any point in answering as you have deleted your account. However, Big Bundles take your money in return for allowances.

All explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles 


£20 Big Bundle

  • Unlimited minutes, unlimited texts and 10GB of 2G/3G/4G data in the UK with data rollover of up to 10GB a month, subject to bundle caps in exchange for £20 each month. Includes discounted international calls from the UK starting at 1p/min.

*The Game Is On*

Posts: 100,623
Topics: 547
Solutions: 12,805
Registered: ‎04-04-2012

Re: Your balance is 0.00 - but I topped up with £20

If you are on a £10 bundle and you have topped up £20, you should now have £10 credit plus your bundle allowances.

Checkk in your MyO2 http://www.o2.co.uk/myo2 but it can take 30 mins or so to update after the top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)