
on 01-02-2020 14:28
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on 01-02-2020 14:28
I was with Virgin but transferred to O2 by asking for a sim with a £10 bundle. Once installed I topped up with £10 but got a text to say my balance is 0.00. I topped up again with £10 and again it said I have nil balance. I have an old O2 phone and it's completely different - can anyone understand or explain why it says my call time balance is 0.00?
Thanks.
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on 01-02-2020 14:56
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on 01-02-2020 14:56
If you are on a £10 bundle and you have topped up £20, you should now have £10 credit plus your bundle allowances.
Checkk in your MyO2 http://www.o2.co.uk/myo2 but it can take 30 mins or so to update after the top up.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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01-02-2020 14:40 - edited 01-02-2020 14:40
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01-02-2020 14:40 - edited 01-02-2020 14:40
Not sure there is any point in answering as you have deleted your account. However, Big Bundles take your money in return for allowances.
All explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles
£20 Big Bundle
- Unlimited minutes, unlimited texts and 10GB of 2G/3G/4G data in the UK with data rollover of up to 10GB a month, subject to bundle caps in exchange for £20 each month. Includes discounted international calls from the UK starting at 1p/min.
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on 01-02-2020 14:56
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on 01-02-2020 14:56
If you are on a £10 bundle and you have topped up £20, you should now have £10 credit plus your bundle allowances.
Checkk in your MyO2 http://www.o2.co.uk/myo2 but it can take 30 mins or so to update after the top up.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

