You’ve cut my line off

[Lynette41]

I paid £10 for a new bundle on the 3rd November which is due for renewal on the 3rd January .   A week ago you cut my line off.  Why was this?

[TallTrees]

Hello 👋  @Lynette41 

Welcome to the o2 Community forum 

This is a customer based help Community 

We don't have access to accounts so you will need to contact O2 customer services 

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[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
 

[MI5]

@Lynette41 

Bundles only last for 30 days so a renewal on Nov 3rd would require to be renewed by a top up on Dec 2nd hence why you have no allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles