Virgin Mobile to PAYG O2 - Can I keep my number?

[stmich]

Hello,

I am currently with Virgin on a monthly contract.

I want to change to PAYG with O2.

If I have the PAC code, will I be able to transfer my number from Virgin to O2 PAYG?  

I can see the answers about transferring numbers within O2 but no clear acknowledgment if you can do this from another provider to Pay as you go.

Thank you

[Cleoriff · Accepted solution]

Hi @stmich 

Yes you can keep your number. All info here. Guide: Migration & porting into O2  

Bringing your number to O2

Before we can transfer your number, we'll need your PAC code – a code made up of three letters and six numbers. To get your PAC, text PAC to 65075, for free. You’ll receive it within 60 seconds and it’ll be valid for 30 days. Alternatively, you can request your PAC from your current mobile provider.

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code, you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online, call us on 202 free from your O2 phone or on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

[stmich]

Thank you Cleoriff, I will go ahead with this.

[Cleoriff]

You're welcome @stmich 😊