Vanishing balance when phone not even being used

[JackieReaney]

Constant issue with my balance disappearing phone hasn't been used but balance drops around £5 a time I've no mobile data on or any bolt ons 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this