Unlocking my phone

[Anonymous]

I have a credit balance of £29. I am trying to unlock my phone so why is the tool telling me I don't have enough credit and to top up?

[Anonymous]

Unlock guide here @Anonymous

https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

[Cleoriff · Accepted solution]

@AnonymousA guide to unlocking here https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Please note if you are PAYG you need to have had the phone for 12 months before it will unlock

PAYG phones need to have been on the network for at least 12 months (iPhone is the exception here again which is anytime subject to the above restriction for new models).

There is a £15 unlocking fee on PAYG and the phone needs to be registered on the O2 network, so, if you have just purchased a PAYG phone which was previously supplied by O2, insert an O2 Simply PAYG SIM free sim and top up £20. Make a few calls to register the phone and ensure you have at least £15 credit remaining then fill out the form as above manual form

[MI5]

@Anonymous

I suggest you call customer services on 4445 to see what the problem is.

As you only need £15, something is not right somewhere.

[MI5]

Did you find the problem @Anonymous ?