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- 122810 Posts
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- 7466 Solutions
@AnonymousA guide to unlocking here https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131
Please note if you are PAYG you need to have had the phone for 12 months before it will unlock
PAYG phones need to have been on the network for at least 12 months (iPhone is the exception here again which is anytime subject to the above restriction for new models).
There is a £15 unlocking fee on PAYG and the phone needs to be registered on the O2 network, so, if you have just purchased a PAYG phone which was previously supplied by O2, insert an O2 Simply PAYG SIM free sim and top up £20. Make a few calls to register the phone and ensure you have at least £15 credit remaining then fill out the form as above manual form
- 122810 Posts
- 826 Topics
- 7466 Solutions
@AnonymousA guide to unlocking here https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131
Please note if you are PAYG you need to have had the phone for 12 months before it will unlock
PAYG phones need to have been on the network for at least 12 months (iPhone is the exception here again which is anytime subject to the above restriction for new models).
There is a £15 unlocking fee on PAYG and the phone needs to be registered on the O2 network, so, if you have just purchased a PAYG phone which was previously supplied by O2, insert an O2 Simply PAYG SIM free sim and top up £20. Make a few calls to register the phone and ensure you have at least £15 credit remaining then fill out the form as above manual form
- 144166 Posts
- 634 Topics
- 27624 Solutions
@Anonymous
I suggest you call customer services on 4445 to see what the problem is.
As you only need £15, something is not right somewhere.
- 144166 Posts
- 634 Topics
- 27624 Solutions
Did you find the problem @Anonymous ?
