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Pay As You Go

Level 2: Apprentice
Posts: 16
Registered: ‎25-12-2017
Accepted Solution

Transfer of funds to alternative sim.

[ Edited ]

I have managed to drop one of my PAYG phones into water, and it has drowned. I have £9.98 credit on this phone, how can I transfer this credit to my other PAYG phone?

I did a chat, but the operative was not able to assist.

Thank you.

Did a search, and think I can sort it, thank you.


Posts: 89,914
Topics: 539
Solutions: 11,746
Registered: ‎04-04-2012

Re: Transfer of funds to alternative sim.

Call 4445 and speak to someone there.
As lon as both phones in your name you can transfer the credit but it will cancel the sim you are transferring from.
Alternatively you can just get a new sim with same number and credit for the damaged one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 76,241
Topics: 698
Registered: ‎14-01-2013

Re: Transfer of funds to alternative sim.

@tarren2You would need to contact customer services to transfer any credit. I presume that's how you got it sorted? https://www.o2.co.uk/contactus

*The Game Is On*

Posts: 72,610
Topics: 554
Solutions: 3,451
Registered: ‎04-01-2009

Re: Transfer of funds to alternative sim.

If losing the number isn't a problem then yes call customer service and they will transfer the credit for you. Otherwise as said, order a replacement sim card if you have a spare phone you can use.