Transfer of funds to alternative sim.

[tarren2]

I have managed to drop one of my PAYG phones into water, and it has drowned. I have £9.98 credit on this phone, how can I transfer this credit to my other PAYG phone?

I did a chat, but the operative was not able to assist.

Thank you.

Did a search, and think I can sort it, thank you.

[MI5 · Accepted solution]

Call 4445 and speak to someone there.
As lon as both phones in your name you can transfer the credit but it will cancel the sim you are transferring from.
Alternatively you can just get a new sim with same number and credit for the damaged one.

[Cleoriff]

@tarren2You would need to contact customer services to transfer any credit. I presume that's how you got it sorted? https://www.o2.co.uk/contactus

[jonsie]

If losing the number isn't a problem then yes call customer service and they will transfer the credit for you. Otherwise as said, order a replacement sim card if you have a spare phone you can use.