Transfer O2 sim and keep old number

Lesley11 · ‎19-07-2022

O2 are hopeless. I want to transfer a new pay as you go sim and keep my old number. You would think that should be easy. Every time I try to enter the new sim serial number it comes up with an error message. There is a 20 min wait to talk to anyone and no one available on live chat. You scroll through all the information on your account and no help. The customer service is rubbish and I will probably end up changing networks.

madasaf1sh · ‎19-07-2022

@Lesley11

20 minutes is not a long time to be in a queue to get through to someone who can help there and then, and all networks are the same at the moment.

There is a guide here to migration: Guide: Migration & porting into O2

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎19-07-2022

@Lesley11

The system is down currently due to a technical fault.

Expected to be fixed by Friday so try again then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Transfer O2 sim and keep old number

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