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Topped up And have no credit?

Dan69
Level 1: Joiner
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Changed my tariff and then topped up my phone. Got a message saying I had the big bundle. But I have nothing no call, message or 4g??

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MI5
Level 94: Supreme
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@Dan69 

You need to contact O2 to reset things.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124104 Posts
  • 612 Topics
  • 20200 Solutions
Registered:

@Dan69 

You need to contact O2 to reset things.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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