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Leigh8
Level 1: Joiner
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I changed my tariff and topped up at the same time, the money has come out my bank for this but it’s not showing in my app that I have, nor have I had a text saying I have topped up which I should have. And nothing is now working, why is this?

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MI5
Level 94: Supreme
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@Leigh8 

It might take a while to update but you need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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