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Ida
Level 1: Joiner
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Hi i just topped up £15 on my phone but the balance says £5 but i got a message saying that i just topped up £15 so i was wondering what is actually going on
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MI5
Level 94: Supreme
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@Ida 

You'll be on a £10 bundle which has been taken for allowances.

The extra £5 has been added as credit.

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Ida 

You'll be on a £10 bundle which has been taken for allowances.

The extra £5 has been added as credit.

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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