Top up

[aad]

I need to top up my phone to get my bundle for this month. But it is not allowing me to top up. I have topped up a few times already this week but now I cant. I have tried, web, phone and cash point top up but non of them have worked. 

Thanks 

[MI5]

All ways we know of listed here on this thread https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
If none are working I'd contact CS for help
http://www.o2.co.uk/contactus

[MI5 · Accepted solution]

There are also some limits to consider:

Top-up limits

• The maximum amount you can top up your mobile with your credit/debit card is £100 every 30 days
• There's also a £30 limit per 24 hours. If you've already topped up to this level with a credit/debit card, you'll need to use one of our other methods, like E-Top Up, cash machine or vouchers
• If you add credit using vouchers, or in your local shop using E-Top Up, you can top up a maximum of £50 at once
• You can add credit by voucher and E-Top Up as often as you like, and there's no limit to the amount you can top up in a given period of time

https://www.o2.co.uk/help/pay-as-you-go/topping-up

[Marjo]

Hi @aad! How are you doing with your top-ups, did the above advice from our members help with this or are you still stuck? Please do let us know.

[Cleoriff]

As @aad says they have 'topped up a few times this week', I would suggest they may have exceeded their limit @Marjo

[Marjo]

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@Cleoriff wrote:

As @aad says they have 'topped up a few times this week', I would suggest they may have exceeded their limit @Marjo

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Sounds like it might be the case @Cleoriff! Let us know @aad if that would indeed make sense in your case (see above for more info too on the limits). Would love to hear how you're getting on.