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Lisa01
Level 1: Joiner
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Hi I ran out of credit my plan doesn’t renew until the 10th so topped up it didn’t renew to tariff and it’s taken £2.00 from my balance

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Enlli
Level 67: Unsung hero
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If you are on a rolling plan you can't simply top up  Payments are only taken by card.

The £2 is the daily fee for going over on data.

You need to buy a data bolt on or swap to a big bundle plan 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Lisa01 

Your anniversary date is the 10th so your bundle will not renew until then unless you call O2 on 4445 to permanently move your anniversary date to the day you call. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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