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Top up balance

Sheila69
Level 1: Joiner
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on ‎22-04-2020 18:24

on ‎22-04-2020 18:24

Hi, hope someone can help.

Only use my phone for emergencies, that's not often.

its a English sim but I live in France. At the moment I'm stuck in Spain. Topped up phone last week £10, not used phone but had two Spanish missed calls,checked the balance this morningand it's down to Under £1. Any ideas as too what is going on?

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MI5
Level 94: Supreme
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on ‎22-04-2020 18:40

on ‎22-04-2020 18:40

@Sheila69 

If the phone has been turned on it may be using data in the background.

Turn off mobile data and see it it stops.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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