Threatened With Disconection

[Anonymous]

Hi every one i was threatened with disconection if i where to complain on pay as you go ive never complained before can they do this thanks

[jonsie]

They can disconnect you yes dependant on whether they think the T&Cs are being abused. Things that may give them cause to suspect such as abusive calls or texts, using a third party gateway to make international calls or any aspects of the phone being used illegally or fraudulently.

If this isn't the case then you can make a complaint via the link at the bottom of this page.

http://www.o2.co.uk/contactus

[Anonymous]

Thank you very much for your help am sure that ive not broke the tc it was in terms of calls being recieved to mobile claiming they where i2 partners 

[Bambino]

@Anonymous Are you saying that you were threatened with disconnection if you complained about receiving calls from O2 partners? If you would like to make a complaint, please follow this link: https://www.o2.co.uk/how-to-complain

I don't mean to be rude. I know there are many people on the forum whose first language isn't English, but if you make your complaint in writing you should use a spell checker so that you are correctly understood.

[jonsie]

How exactly did those call go? Did they end up abusive in any way?

[Anonymous]

no tvey where not abusive but i did complain and the crs got in touch today in this instant they misused the clause they did not complete the complaint and i was awarded compensation and the relavent feedback would be applied

[Cleoriff]

Pleased it's resolved ....but if honest I am still none the wiser as to what the actual issue was in relation to the threat of disconnection...:smileysad:

[Anonymous]

i was recieving calls from o2 partners or claiming to be i rung up to complain and instead of taking the complain they threatened disconection on the spot as i have never complained before ive been with o2 since o2 basic then o2 classic been really happy with o2 till this

[MI5]

I wondering if you are somewhat confused by what customer services told you originally?

[jonsie]

As long as everything is OK now and you are pleased with the outcome. Glad you got some compensation 😀