Tariff

[Emma48]

I changed my tariff this morning to a bigger bundle and then topped up.

It has take the amount for the old bundle and then five minutes later asked me to top up for the new bundle! Help anyone 

[Cleoriff · Accepted solution]

Hi @Emma48 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this