Taken money from me

[Nathan2]

I tried topping up my phone with my card. The automated service said it hadn’t worked for some reason. I then went on my online banking to see why. The payment has gone out of my bank but not gone on to my phone. What shall I do about this?!

[jonsie]

The systems are very slow atm

Reboot the phone and call customer service on 4445 if still not on the phone.

I you have a big bundle the credit will be taken for your allowances which should start again on your anniversary date.

[Nathan2]

The system said it didn’t work. So I tried again and it said it worked. It has only put the credit from the second call on my phone but it has taken money for both times. What do I do here? I can’t seem to get hold of anyone at o2 ether.

[jonsie]

Contact your bank but the other ten pounds has probably just been an authorisation and will appear back in your bank in a few days. O2 won't be able to help with this.

[Nathan2]

I shall do. It was £20 each time so they have take. £40 off me and given me only £20 worth of credit.

[MI5]

£20 credit plus your bundle allowances.

[Nathan2]

So I was topping up £20 to get my bundle allowance. It said it wasn’t successful. So I got nothing not even the credit or my bundle allowance. Then I tried again and it said successful the second time. So I got my bundle allowance for the second one. I then checked my online banking and it has taken 2 payments of £20 but it hasn’t credited me anything for the first one. What shall I do?!

[gmarkj]

If the first one didn't go through then the money is just reserved but still in your account.
In a few days (3-5) then it will be freed back in your account.

[Nathan2]

Thank you everyone for your help.

[jonsie]

You're welcome @Nathan2