Switching to Tesco mobile

[Ace33]

Hello,

I'm thinking of changing one of my numbers from O2 PAYG to Tesco Mobile which is also PAYG. (Don't worry - my other phone is still with O2!) I just want to know if my PAYG phone credit is transferred across with it? If not, what should I do with it?

I see Tesco Mobile is powered by O2, so I will still be with you all in spirit! 😂

Thanks 

[jonsie]

Credit won't be transferred

We used to say use it or lose it but the t&c's now say you can request a refund from O2 

You would need to contact customer service

Guide: How to find help & contact O2 

[MI5]

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@jonsie wrote:

Credit won't be transferred

We used to say use it or lose it but the t&c's now say you can request a refund from O2 

You would need to contact customer service

Guide: How to find help & contact O2 

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Note that credit is only refunded if you take your number with you, not if you get a new number with the new provider.

[Oxonian]

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@MI5 wrote:

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@jonsie wrote:

Credit won't be transferred

We used to say use it or lose it but the t&c's now say you can request a refund from O2 

You would need to contact customer service

Guide: How to find help & contact O2 

---

Note that credit is only refunded if you take your number with you, not if you get a new number with the new provider.

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Yes, it must be via a PAC code ! 👍

[MI5]

How else would you do it 🙄

[Ace33]

O.k thank you everyone 😀

[jonsie]

Good luck 😀

[MrRichAllen1976]

Tesco Mobile is basically rebranded O2, it uses the same mobile network.

[Enlli]

As the OP wrote. "I see Tesco Mobile is powered by O2, so I will still be with you all in spirit!" I think they are aware of that.

It's called a MNVO (Mobile Network Virtual Operator) Sky is another one, but don't tell them they are rebadged O2

[MI5]

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@MrRichAllen1976 wrote:

Tesco Mobile is basically rebranded O2, it uses the same mobile network.

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and giffgaff