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Sims Deactivated

DarkLordVader
Level 1: Joiner
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My Pay As You Go seems to be deactivated.  I tried online chat they told me to phone cs.  Ive tried ringing and its getting me nowhere either being told to visit the website or text a code but I cant text a code as the sim is deactivated.  Anyone know how I can resolve this issue?

Message 1 of 9
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MI5
Level 94: Supreme
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@DarkLordVader 

I'll see if @O2Emma can help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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O2Emma
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@MI5 I will see what can do .

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Message 3 of 9
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O2Emma
O2 Support
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Hi @DarkLordVader I will private message you can check what is happening.

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Message 4 of 9
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MI5
Level 94: Supreme
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Thanks again @O2Emma 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 9
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O2Emma
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No problem @MI5 grin just waiting for @DarkLordVader to get back to me.

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Message 6 of 9
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DarkLordVader
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Thanks both!  Have messaged you back. slight_smile

Message 7 of 9
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O2Emma
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Think its sortedfingers_crossed @MI5 just got to wait the timescales @DarkLordVader knows can come back to me if any further issues smiley

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Message 8 of 9
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MI5
Level 94: Supreme
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@O2Emma thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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