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Sims Deactivated

DarkLordVader
Level 1: Joiner
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My Pay As You Go seems to be deactivated.  I tried online chat they told me to phone cs.  Ive tried ringing and its getting me nowhere either being told to visit the website or text a code but I cant text a code as the sim is deactivated.  Anyone know how I can resolve this issue?

Message 1 of 9
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MI5
Level 94: Supreme
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@DarkLordVader 

I'll see if @O2Emma can help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 9
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O2Emma
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@MI5 I will see what can do .

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Message 3 of 9
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O2Emma
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Hi @DarkLordVader I will private message you can check what is happening.

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Message 4 of 9
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MI5
Level 94: Supreme
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Thanks again @O2Emma 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 9
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O2Emma
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No problem @MI5 grin just waiting for @DarkLordVader to get back to me.

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Message 6 of 9
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DarkLordVader
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Thanks both!  Have messaged you back. slight_smile

Message 7 of 9
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O2Emma
Former Staff
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Think its sortedfingers_crossed @MI5 just got to wait the timescales @DarkLordVader knows can come back to me if any further issues smiley

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Message 8 of 9
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MI5
Level 94: Supreme
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Registered:

@O2Emma thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 9
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