Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! WiFi calling

Can you get WiFi calling on pay as you go?

Prepay

I got a promo sim the big deal £15 where you normally get 15gb data but this one you get triple data so should be 45gb. When does extra data come on as still only got the original 15gb

Resolved! Poor call quality.

Whenever I make a call or receive one it is always scrambled and I cannot understand or hear what the other party says.

Resolved! Notifications

Hi how do I take the notifications symbol off the support logo on my o2 ive tryed always. Thanks mark

Resolved! Failing to top up

I have a deaf friend she is dependant on text and internet chat. I am sad she is is one of many fighting convoy 19 in hospital. Today her parents asked me about her phone. If she can't top it up by due date will o2 turn it off they paid over £300 pay...

Resolved! Auto Top Up Cancellation

I need to cancel my auto top up, which the website says I can do, but when I go to the auto top up page, there is nowhere that this can be done.Also, going round in circles to try to contact o2, spent over half hour trying to do this !!!!

Resolved! how do i get a basic tarrif on payg

Looking to get off some sort of tariff that dosent takes £10 of my top up money, leaving me with nothing to make calls or texts.Ok I seem to get it back at end of month but no bloody good if I only have £10 to make an urgent callbefore I changed my n...

Resolved! Make a topup with a code on Sundays

Hello, Today is Sunday and I coudn't make a topup. I tryed to call your Hotline but there is noone today. What can I do now?

Resolved! Data transfer

Hi! do I have to make an appointment with Guru in Bristol 25 miles away to get data transfered from my old phone to the new one?

Resolved! Go to the 100 GB plan

Hello my number is [personal details removed] could you switch my plan now to the 100 GB plan please? Thanks

O2

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