Scam

[Emir]

Today some scammer called me and she acted like she was from "O2".She tried to defraud me by saying they would give me a discount. Somehow they caused me to receive a 6-digit code message from O2 UK on my phone. They asked for the 6-digit code that i received from O2 UK and I gave it to them. I also gave my e-mail address. They gave me the discount code and asked me to enter the discount code in the next e-mail. When I received the email i saw this is the password renewal email, I realized that they were scamming and i hung up the phone. My question is: Can they do anything with my 6 digit code which i received from O2 UK by message and my email? I mean both accessing my accounts and doing something illegal by acting like me.

[MI5 · Accepted solution]

@Emir 

They will have already ordered phones on your account.

At some point they will ask you to return them to a bogus address.

DO NOT RETURN THEM TO THE ADDRESS THEY GIVE YOU.

Communicate only by calling O2 yourself from now on.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

[Emir]

I didn't change my password when they asked. I just gave to them short code. I checked my O2 account but nothing had been ordered. Could they have ordered it even though it didn't appear on the website? I also talked to O2 and they suggested I change my password. I changed my email and O2 password to be sure. Is there anything else I should do or am I in danger?

[jonsie]

Keep checking

Do not call the number that the original call was from

[MI5]

@Emir 

Keep checking your account over the next few days.

You might have got lucky this time.

Never give the code to anyone as advised in the first text you received.

It's only for you to enter online and nothing else ever.

[Emir]

Thank you for information. I will continue to checking. Could they have ordered something even though it didn't appear on the website? My last question is, do I need to report this situation somewhere in case they use my information for something illegal?

[MI5]

@Emir 

Yes, report it as I advised above as it will help the authorities catch them.

Orders usually show up within 24 hours, so check again tomorrow to be sure.