Scam/Fraud

[SarahJB]

Had a phone call from this number 0116 488 9593 from a woman with an Indian accent.  Asked me to tell her the verification code she sent to my phone so she could ‘verify’ my details.  I refused and told her if you’re from 02 you should have ALL my info in front of you, it was YOU who phoned me so tell me what tariffs I’m on?  She refused to answer and again asked for the verification code she sent me.  Again, I refused, told her this was clearly a scam and hung up.  I tried to phone 202 but it’s just a continuous beeb.  I then phoned 4445, answered the security question, was put on hold an eventually connected to a man……….with an Indian accent.  I’m sorry but I’m extremely cautious about anyone with an Indian/Nigerian/Pakistan/African accent as it’s pretty well known a lot of scams originate from these countries.  My question is, could my phone have been hacked at all by the woman who called? (Has she been able to re route the 02 contact numbers to a scam call centre?).  Any advice would be appreciated, these scammers are getting more sneaky.

Thank you

[Bambino · Accepted solution]

@SarahJB 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@SarahJB 

All they have to do is try to login to your MyO2 with your phone number and O2 send the OTP to your phone for you to use to login.

Without that code they can do nothing, so you're perfectly safe.