Rolling plan

[L80]

Two weeks ago I helped my elderly uncle move from his 20yr old mobile phone with T mobile. Purchased him an iPhone with o2 and requested a rolling sim as part of the order. Phone and sim arrived, old number ported to the new sim, everything going well. Now he’s struggling to get on a rolling plan, every time he tries to call o2 he’s on hold for hours, or he gets through to someone who can’t deal with the request, or the credit check fails. Having only ever had a pay as you go top up before he’s never had a mobile phone credit check and despite the terms and conditions of the rolling plan saying a credit check isn’t done they still keep telling him they can’t offer a rolling plan. He went to the local o2 store last week and even they can’t help as they can’t access his o2 account. 
I live too far away to be able to help him. I’ve managed to put £10 credit on his phone to enable him to have mobile when he leaves the house. I’m seriously regretting moving him to o2 and don’t know whether I should be looking at another sim provider. 
Any suggestions? 

[MI5 · Accepted solution]

@L80 

Why bother with a rolling plan?

For a low user it isn't necessary and you can set an auto top up to do the same thing on a bundle plan.

https://www.o2.co.uk/topup 

Guide How to Top Up (PAYG) 

[L80]

Thanks for your reply. 

I’ll have a look at the bundle options. I think I looked and assumed rolling plan was a good option with data and overseas use.