@Penny4
You will need to call o2 on 4445 from an o2 phone or 0344 809 0222 from any other phone and customer services should be able to help..
Make sure your payment is shown as cleared on your bank account not pending.
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
