Roaming on O2 PAYG not working

[SuburbanWombat]

Switched to O2 recently to take advantage of European roaming. Have been to Spain & Italy recently and can use my data but I can't make calls or send text messages from my handset?

Phone is a Motorola G7 Power on Android 10. 

My wife has same phone and did the same move, and she can call/text freely.

Thinking back, I did have the same problem about 6 years ago when using Asda Mobile which piggybacks on O2?

[Cleoriff · Accepted solution]

Hi @SuburbanWombat 

You should phone O2 to check if there is any type of roaming bar on your account.

Give O2 a call on 4445  or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[SuburbanWombat]

Thanks, Cleoriff. Will give that a try.