Return Moto g8 power lite
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on 10-12-2020 21:37
Link on https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy to register return takes me to diagnostics, but I just want my money back.
I've had a week of going round on circles and I'm at the end of my tether. I just want to send it back for a refund.
There's no link on the change mind policy to register refund either.
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on 10-12-2020 21:41
You'll need to call customer service and cancel under the change of mind policy.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-12-2020 00:49
Thanks for your help 🤗
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on 11-12-2020 07:04
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on 11-12-2020 07:04
It should be, but never is with O2.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.