Porting Number

[itszen]

Hi there,

Currently porting my number over from giffgaff and my old sim has no service and o2 now has service and think has my number now judging from text messages I’m getting. On the o2 app it still has the original number - if I were to top up would it top my ported number I requested or the original number? And approx how long would it take to be ported over and reflected on the o2 app of my ported number? Thank you.

[MI5 · Accepted solution]

@itszen 

It can take upto 24 hours to fuly port over. 

Keep rebooting your phone.

As long as you top up through your MyO2 it doesn't matter which number is showing as the top up stays with the sim.

[Cleoriff]

@itszen 

Obviously the porting has started so you don't need to top up. Just keep rebooting your phone (turn it on and off) until the port is complete. It doesn't matter what the My O2 app is saying, you need to give it a couple of days to allow the system to catch up.