Poor call quality.

[Hils]

Whenever I make a call or receive one it is always scrambled and I cannot understand or hear what the other party says.

[MI5]

@Hils 

3 possibles.....

Faulty phone

Faulty sim

Network issues O2 Service Status

Try swapping your sim to another phone and another sim in your phone to see if the problem stays with phone or sim and check the local network status on the link above,

[Marjo]

Hi there @Hils how are you getting on today with your phone? Did any of the suggestions above help you out with this?

[Hils]

Well I know it’s not the phone which is less than a year old and was working perfectly with my previous sim when I lived overseas. I ordered a new sim and all seemed ok today until I was 5 minutes into a call and all went mad again. I despair. In all my years I have never had such grief.

[MI5 · Accepted solution]

Sounds like network then @Hils 

Have you checked here O2 Service Status ?

If nothing showing, report issue through MyNetwork app https://www.o2.co.uk/apps/my-network

[Hils]

Hi. Used network checker and yes they finally admit a nearby mast not working.

[MI5]

That will be it then..........