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Nmnanz
Level 1: Joiner
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on ‎15-05-2022 17:53

on ‎15-05-2022 17:53

Just been charged 710 pound any help?

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MI5
Level 94: Supreme
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on ‎15-05-2022 17:56

on ‎15-05-2022 17:56

@Nmnanz 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151820 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎15-05-2022 17:56

on ‎15-05-2022 17:56

@Nmnanz 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Paddiewack
Level 4: Observant
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on ‎16-05-2022 23:51

on ‎16-05-2022 23:51

If yours is a payg account then it sounds more like fraud! You don’t say who charged you but I would urge you to contact customer services.

I’ve been on O2 payg for a long time with zero issues so again customer services from your handset should be your first port of call.

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