Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Balance

Hi, I have paid 10£ so as to renew my top up for this month. The status of my balance is 0 yet, however, the amount has reduced from my card please fix it for me as soon as possible. thank you sadaf [Personal details removed]

Resolved! Can't make calls and text

Hope someone can help with my problemI'm using a pay as you go sim, with 10GB and unlimited minutes and unlimited texts in my Big Bundle monthly.It worked perfect at the beginning but now I can't text neither make calls, but the internet still works ...

Resolved! My O2 sim seems not to register landline calls.

If people ring my O2 sim from a landline they hear ringing or engaged tone. Nothing registers on my phone. Calls from mobiles seem to be fine. Any thoughts? Thanks

Resolved! Enable WiFi calling

I want to enable WiFi calling on my Samsung Galaxy S9 as the O2 indoor signal is very poor. The phone was originally supplied by 3, but was unlocked and I have been an O2 payg customer for ages. The O2 app asks me to unlock the phone, but it is unloc...

Resolved! Hi

How can I go about getting refund from putting money into wallet by accident

Resolved! "This offer isn't for you"

just got a new payg sim with "free £10 credit" advertised all over it. I topped up £10 for the first time today and activated the sim, but when I tried to claim this reward it says "This offer isn't for you. we have other rewards you can look at bla ...

Resolved! FREE10

Why am I getting a message saying 'it looks like this offer isn't for you' when it was offered during the purchase?I topped up eventually on line after numerous attempts by phone failed, but balance is till showing 0.00.I then contacted live chat who...

Resolved! Change PAYG name

I have a pay monthly o2, and purchased a PAYG phone as a gift for someone via my account. It's now showing up on my account as a 2nd device, however I want the owner of the phone to be the account account holder. I just spent a maddingly frustrating ...

Resolved! What’s the best contact?

Hi guysim with O2 and have been for over 10 years, as a PAYG customer. It works very well for my lifestyle & what I use my phone for, simply topping up £10 every month for my unlimited bundle. I’m now very tempted to change to another provider who ar...

Resolved! Double payment taken

I’m on PAYG and get a £10 big bundle every month. Topped up the other day with my card as I usually do but have noticed from a bank statement 2 x £10 payments have been taken?!?! Help plz

O2

Forum Posts