PAC number

[Anonymous]

I have been ringing customer service all day to get my PAC number as I have got a phone off my grand daughter and it is a different network I have given my password and phone number nobody is answering me could you please e mail my PAC number my security answer is Burnley thankyou

[personal information removed. As the community is a public space it will be indexed by search engines like Google, please, for your own security, don’t post phone numbers or other personal details]

[MI5]

@Anonymous

The only ways to get your PAC are listed here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

The forum is also public so you should remove your sensitive account details immediately.

[Anonymous]

Nobody from o2 will email you. You need to follow the advice in the link above 

[Bambino]

@Anonymous Be aware that if you get a PAC and switch to another network to use the phone you've been given, you will still have to pay for the length of time remaining on your O2 contract.

[gmarkj]

I am confused as to what you are trying to do @Anonymous.
If your daughter has given you a phone are you trying to use that instead of your old phone? If yes then she will need to get that phone unlocked so that you can use your SIM card in it.
If you mean that you want to move to the same network as your daughter then you do need your PAC number to start the number moving networks. Call 4445 to contact o2 Customer Services - only they can give you the number.
If both of these are wrong, please come back with some more information about what you are trying to do so we can help - but remember this is a public forum and not a direct link to customer services.

[Martin-O2]

Hey @Anonymous how are you getting on with this? If you still need help please let us know.