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topping up on my phone not working

Anonymous
Not applicable

on ‎03-01-2018 11:09 - last edited on ‎03-01-2018 11:17 by

on ‎03-01-2018 11:09 - last edited on ‎03-01-2018 11:17 by

I paid £10 by debit card yesterday and had a positive response on line but my phone only shows £0 credit. Please what has happened?

 

[personal information removed. As the community is a public space it will be indexed by search engines like Google, please, for your own security, don’t post phone numbers or other personal details]

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Cleoriff
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on ‎03-01-2018 11:12 - last edited on ‎03-01-2018 11:17 by

on ‎03-01-2018 11:12 - last edited on ‎03-01-2018 11:17 by

@AnonymousWhat tarifff are you on?. If a big bundle it will take your money and you can then use allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

 

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MI5
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on ‎03-01-2018 11:12 - last edited on ‎03-01-2018 11:18 by

on ‎03-01-2018 11:12 - last edited on ‎03-01-2018 11:18 by

Possibly taken as bundle credit?
What tariff are you on?

 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎03-01-2018 11:14 - last edited on ‎03-01-2018 11:18 by

on ‎03-01-2018 11:14 - last edited on ‎03-01-2018 11:18 by

Hi @Anonymous is this your first top up? If so you need to top up via a voucher the first time. Contact pay as you go customer service & they may be able to refund you & sort it. Please remove your phone number as this is a public community forum & anyone could see it 

 

https://www.o2.co.uk/contactus

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Martin-O2
Former Staff
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on ‎04-01-2018 15:44

on ‎04-01-2018 15:44

Hi @Anonymous are you able to provide a bit more info on your situation as requested above? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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