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AshGra1982 · ‎26-11-2022

I had a rolling plan, which I was unable to pay for this month, evidentially it got cancelled. I’m trying to update my rolling plan but the payment I assume can only be take via debit card, the payment is in my o2 account! I’ve been trying to get through to online chat, but keep going in endless circles with no positive outcome, is there a simpler way to get to online chat?

MI5 · ‎26-11-2022

@AshGra1982

Chat is rarely available these days.

Best place is to hang around the shop pages and it may pop up.

Rolling plans must be paid via a debit card anyway. Pay As You Go: Introducing "Rolling Plans"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-11-2022

@AshGra1982

Chat is rarely available these days.

Best place is to hang around the shop pages and it may pop up.

Rolling plans must be paid via a debit card anyway. Pay As You Go: Introducing "Rolling Plans"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Online chat

Pay as you go

Rolling plan.

I paid £15 data Big Bundle on 8th November but it ...

Travel to spain

Pay as you go to pay monthly sim