Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Just registered and expected a free £5

I read that on the first time of registering I would get a free £5 added to my Pay as You go account. This has not been done. How do I apply for this please? I am a new subscriber to 02.

PB2 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Change my plans as pay as you go

I traveled to another count for a couple of months.I will not use my O2 here.I need to change my month payment for pay as you go.

Mgfl by Level 1: Joiner
  • 3 replies
  • 0 kudos


I am new to o2 I have just topped up £10 now I don't know what to do when clicking tarrif it just says try again later I just want calls an texts for a month for £10 (don't want data)

Sunshw by Level 1: Joiner
  • 3 replies
  • 0 kudos


How could my balance have been used for a call UK based. I want my money. £15 and I want it back.

Julianne by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Capital one harrasment for someone else

Hi,I have been harrassed by one or two call a day from "capital one" regarding someone else.How can I block them to call me? That is very annoying. Regards,Alexis

alexissss by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 5XDATA

Hi I can’t seem to get my 5XDATA data can anybody help?

EH2020 by Level 1: Joiner
  • 3 replies
  • 0 kudos

4G LTE Router Remote Access Problem

Background: I bought a TP-Link Archer MR200 4G router and hooked it up with an EE SIM. Although the EE signal was poor (even with an external antenna), I could access the Internet from my LAN, and vice-versa - specifically, I could hit the router WAN...

Alpacaman by Level 1: Joiner
  • 2 replies
  • 0 kudos

PSYG port in recently from EE, and issues comes with texts

Recently i was porting out EE and in O2, the issues i faced was there's no text any more after porting, make the PSYG card, problems for topping and receiving texts for verifications from third parties. Had searched and tried the normal ways includin...

masayoshi by Level 1: Joiner
  • 2 replies
  • 0 kudos