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Number ported over

Dazl
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

My number was ported over to o2 last weekend. I came to Spain on holiday Monday and cannot use my phone for calls or text. I need access to a phone 

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Cleoriff
Level 94: Supreme
  • 104971 Posts
  • 783 Topics
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Registered:

@Dazl 

You probably have a roaming bar on your account.

You need to contact O2.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 104971 Posts
  • 783 Topics
  • 5211 Solutions
Registered:

@Dazl 

You probably have a roaming bar on your account.

You need to contact O2.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
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