19-06-2024 15:52
I used a PAC to bring a number from EE to o2 payg, the advisor then sold me a paym after this request was submitted. So he advised once the migration was done to contact o2 again to migrate o2 payg to o2paym.
I did this and I have nothing but trouble since.
I have been told the number has been disconnected and other advisors tell me the migration process is happening. I have been quoted 4hrs , 24hrs, 48hrs and unto 7 days for the migration to take place.
all the advisors are singing from a different book and telling me different things.
The last advisor has said he has requested the number to be reactived
I have only been with o2 8 days and I'm fed up already.
I have had the number for 15years ! So its important I get my number back as I never instructed them to disconnect my number.
I have emailed a complaint and had no response, the ombondsbum can't don't anything until 8 weeks have passed.
Its been 8 days and I just need my number reactivating!
Has anyone had something similar resolved.
19-06-2024 16:01
Now that you have raised a complaint it will prevent any other agents from looking into your problem.
If nothing happens automatically, you will just have to wait until complaints get back to you.
19-06-2024 19:25
That's incorrect information
thanks all the same
19-06-2024 21:00
No it's not. Good luck
25-07-2024 20:11
Did you ever get sorted?
25-07-2024 20:17
25-07-2024 20:17
26-07-2024 20:15
26-07-2024 20:15