Number Still Not Ported After A Week

[helensneha]

Having an awful experience porting my number with O2 - it has been over a week and nothing works!

So far:

• Provided PAC code when order was placed for new SIM - didn't work
• Completed the online form for number porting - didn't work
• Called customer service who apologised and confirmed port would happen next day - didn't work
• Visited O2 store, told they only deal with new connections so can't access my account - they don't work
• Live chatted with complaints team - didn't work
• Called customer service every day the past week - every time was told midnight that day - didn't work

So far, my old Three SIM is deactivated along with my account. My O2 account does not show the correct number and I cannot access banking etc as these are attached to the original number too. I have spent hours on the phone and in store now and I still don't have my number! 

It's an incredibly bad first experience with O2 and I am desperate for a solution. Please can someone help? 

[gmarkj]

Sarah is not down to work today @Gintare_x .

We can ask @O2Helen01 to take a look as she is - can you see if you can help please Helen?

[O2Helen01]

Morning all, thanks for the tag @gmarkj  . @Gintare_x   I'm going to tag @O2Emma  who  will send you a message privately to discuss your issue further.

[O2Emma]

Hi @O2Helen01 I will pick this up thanks.

Hi @Gintare_x I will send you a private message to look into it for you.

[Buggyswife]

Hi,

I am having exactly the same problem. On attempt number 4 of porting now. Each time I ring customer services they tell me something else. Have now been told the port is open so will never transfer over, although previous provider have said the pac code is valid and ready to be used from their end. 

How did 02 resolve this issue for you

thanks in anticipation

[Enlli]

@Buggyswife These issues were often resolved by the account advisors on the Community. In July,O2 in their infinite wisdom, removed them from here, leaving just Community Members made up of customers.

[Oxonian]

@Buggyswife 

I think that I have made a suggestion on another thread about this issue. 

[Megan2303]

Hi @O2Sarah  I have a very similar issue, can you help? 

[gmarkj]

Sarah no longer supports the community @Megan2303 and neither does any of the other excellent customer service team.

Unfortunately this means you will need to keep trying the normal customer services routes - either call one of the numbers in the guide below, or use the social media links.

Guide: How to find help & contact O2