My O2 number taken from me..

[Gary-Tee123]

Hi, hope you can help me.

Ive been with O2 for aroung 20 years...and had my number for probably 15 years..

I retired last year from work, and have not really used the phone number and carried it just incase of emergency.

It had £4.00 credit.

I now find that I cannot use this number.

Why has it been disconnected and why if there is still credit....?

Much appreciate any help.

Gary.

[MI5 · Accepted solution]

@Gary-Tee123 

A chargeable call or text needs to be made at least once every 6 months.

Assuming your number hasn't been recycled already, you need to call O2 http://www.o2.co.uk/contactus and ask for them to reactivate your sim.

Your credit will take a further 24 hours to be replaced.

If you can't call from a landline, you can use Skype to call 0344 8090222

[Gary-Tee123]

Thank you very much, I'll try that..

[MI5]

Best of luck.