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Moving old number to new PAYG sim

PAYGuser
Level 1: Joiner
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on ‎08-09-2023 15:39

on ‎08-09-2023 15:39

I just cancelled my pay monthly plan. I was given a new sim, and called o2, who told me to wait 24hrs until my phone stopped working, then put the new SIM card in, and turn my phone on. I’ve done all that but my old number hasn’t migrated to the new SIM card. I tried logging onto my o2 online account but there was no option to activate anything. 

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MI5
Level 94: Supreme
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on ‎08-09-2023 15:51

on ‎08-09-2023 15:51

@PAYGuser 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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