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Mel123456789
Level 1: Joiner
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on ‎15-01-2024 17:46

on ‎15-01-2024 17:46

A payment was automatically taken from my account 11.01.24 and has been taken from my bank but not on my O2 account, I have now made to payment again to allow me to use my phone. 

 

Can this please be looked into.

 

Thanks 

Melissa

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MI5
Level 94: Supreme
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on ‎15-01-2024 21:00

on ‎15-01-2024 21:00

@Mel123456789 

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Ask your bank for the payment trace ID to help O2 track it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎15-01-2024 21:04

on ‎15-01-2024 21:04

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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