cancel
Showing results for 
Search instead for 
Did you mean: 

Late tariff change on my o2 account.

Nath0_h
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Looking for an o2 advisor to help me. I changed my tariff and then topped up because the tariff change did not happen automatically. This has however removed my top up completely... I would like to know why O2 think it is acceptable to take £10 after I paid for it , very angry considering moving service providers. Could u please help me get this sorted so I can have some clarification on my end please ❤️

Message 1 of 3
906 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 86: Prestigious
  • 24386 Posts
  • 1059 Topics
  • 3818 Solutions
Registered:

@Nath0_h This is not O2. This is a customer community. The number for Pay & Go customer service is 4445.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 3
903 Views
2 REPLIES 2

Bambino
Level 86: Prestigious
  • 24386 Posts
  • 1059 Topics
  • 3818 Solutions
Registered:

@Nath0_h This is not O2. This is a customer community. The number for Pay & Go customer service is 4445.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 3
904 Views

gmarkj
Level 66: Unequalled
  • 12876 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

The tariff change would have happened at your next renewal @Nath0_h.

If you wanted it to happen immediately you need to speak to customer services.

I would guess the top up was used for the "old" tariff/bundle.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 3
881 Views