Incorrect Top Up

[Butter_Crunch]

I’m sure I won’t be the last person to do this. I topped up my partners phone & inadvertently typed 1 of the digits wrong. As I’d never done this before, phoned O2 & they said there was nothing that could be done. Found it a little odd that they can give credit but not take it away. I then decided to phone the number I’d topped up. I explained why I was calling & they agreed to reciprocate the mistake & top up my partners phone. They even sent a text msg to me saying they would get this sorted. 3 days later & nothing. I’ve txt them & my calls are just going to voicemail. 

it’s only £10 but it’s frustrating that the law is such an ass, in that it actually protects the thief. I can’t get any details off O2 about the person who has knowingly stole something that doesn’t belong to them. I can’t publish their number asking if anybody know’s who it belongs to, as that’s illegal. 

I’ve since spoken to O2 again & as a goodwill gesture they’ve credited my partners phone with the £10. It’s still very frustrating that the law actually protects the thief. 

[Butter_Crunch]

@pgn - I did a search to see what any responses were regards my predicament. I’m sure O2 could do a lot more to help if they wanted to. Unless there’s somebody here who works for O2 who can explain why it’s so difficult for them to get the transaction reversed. What’s the worst that can happen? Somebody get’s £10 credited back to their card & the person who got the top-up (incorrectly) loses it. O2 would have got their money as I’d have just topped the ‘right’ number up. It’s not like I was asking for the £10 to be credited to a different card or a different number. I rang O2 within 5 minutes of making the transaction..

I’m very disappointed that O2 is able to fob people off & there’s nothing you can do because O2 won’t. This probably boils down to them having to invest a bit of time & money in sorting it out. Money & time they don’t want to give…

[pgn]

Very probably, @Butter_Crunch.